Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days of placement.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Before shipping, all orders are carefully reviewed for accuracy and product availability.

Shipping Methods & Delivery Time

  • Standard Shipping: 5–7 business days.
  • Express Shipping: 2–3 business days (additional charges may apply).
  • Delivery times may vary depending on location and unforeseen circumstances.

Shipping Charges

  • Shipping charges are calculated at checkout based on weight, delivery method, and location.
  • Free shipping may be available for orders above a certain amount (as per promotional offers).

Order Tracking

  • Once your order is shipped, a tracking number will be provided via email.
  • You can track your shipment online until it reaches your address.

Shipping Restrictions

  • Products are shipped only to addresses within the permitted regions/countries.
  • We do not ship to PO Boxes for certain supplement categories due to courier restrictions.
  • Anti-inflammatory, dermatology, and gastro supplements may have special handling requirements; these will be managed by our shipping team.

Damaged or Lost Shipments

  • If your shipment arrives damaged, please contact customer support within 48 hours of delivery.
  • In case of lost shipments, claims will be filed with the courier, and a replacement will be sent once verified.

International Shipping

  • International orders may incur customs duties, import taxes, or additional fees. These charges are the responsibility of the customer.
  • Delivery timelines for international shipments vary depending on customs clearance and local postal services.

Customer Support

  • For any questions regarding shipping, tracking, or delivery issues, please reach out to medsmapharma@gmail.com.
  • Our support team is available Monday–Friday, 9 AM–6 PM (local time).