Shipping Policy
Order Processing
- All orders are processed within 1–3 business days of placement.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Before shipping, all orders are carefully reviewed for accuracy and product availability.
Shipping Methods & Delivery Time
- Standard Shipping: 5–7 business days.
- Express Shipping: 2–3 business days (additional charges may apply).
- Delivery times may vary depending on location and unforeseen circumstances.
Shipping Charges
- Shipping charges are calculated at checkout based on weight, delivery method, and location.
- Free shipping may be available for orders above a certain amount (as per promotional offers).
Order Tracking
- Once your order is shipped, a tracking number will be provided via email.
- You can track your shipment online until it reaches your address.
Shipping Restrictions
- Products are shipped only to addresses within the permitted regions/countries.
- We do not ship to PO Boxes for certain supplement categories due to courier restrictions.
- Anti-inflammatory, dermatology, and gastro supplements may have special handling requirements; these will be managed by our shipping team.
Damaged or Lost Shipments
- If your shipment arrives damaged, please contact customer support within 48 hours of delivery.
- In case of lost shipments, claims will be filed with the courier, and a replacement will be sent once verified.
International Shipping
- International orders may incur customs duties, import taxes, or additional fees. These charges are the responsibility of the customer.
- Delivery timelines for international shipments vary depending on customs clearance and local postal services.
Customer Support
- For any questions regarding shipping, tracking, or delivery issues, please reach out to medsmapharma@gmail.com.
- Our support team is available Monday–Friday, 9 AM–6 PM (local time).