Return and Refund Policy

Effective Date: [Insert Date]

At our company, we prioritize your health and satisfaction. Please read our Return and Refund Policy carefully before purchasing our anti-inflammatory, dermatology, and gastro supplements.

1. Eligibility for Returns

• Returns are accepted only for products that are defective, damaged during shipping, or incorrect items.
• Supplements that have been opened, used, or tampered with are not eligible for return due to safety and hygiene reasons.
• Returns must be requested within 7 days of delivery.

2. Return Process

• To initiate a return, contact our customer support at medsmapharma@gmail.com with:
• Your order number
• Product name(s)
• Reason for return
• Photographs of damaged or defective products (if applicable)
• Our team will review your request and provide instructions for returning the product.

3. Refunds

• Approved refunds will be processed within 7–10 business days of receiving the returned product.
• Refunds will be issued to the original mode of payment.
• Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

• Currently, we do not offer direct product exchanges. Customers may place a new order after returning the defective item for a refund.

5. Non-Returnable Items

• Opened or partially used supplements
• Products past their expiration date purchased by the customer
• Products damaged due to misuse, negligence, or improper storage

6. Contact Customer Support

For any questions, clarifications, or to initiate a return, please reach out to:

Email: medsmapharma@gmail.com

We are committed to ensuring the safety, quality, and satisfaction of our customers while complying with health and hygiene standards.